Small Business
Top stories summarized by our editors
7/13/2018

Dunkin' Brands named David Hoffmann as the new CEO to replace retiring CEO Nigel Travis. Travis will continue as executive chairman of the board and will concentrate on the brand's international business.

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Nigel Travis, Brands
7/13/2018

When superiors don't listen, people feel isolated and unimportant, Mary Jo Asmus writes. Listening to staffers results in more insight, better decisions and productive relationships, she writes.

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Aspire-CS
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Mary Jo Asmus
7/13/2018

Cross-channel customer-relationship management and marketing teams need input from product-management and sales teams to optimize marketing campaigns. A dedicated audience manager who specializes in each part of the customer journey can take the data from product management and sales to create, adapt and monitor marketing content, writes Manuel Hinz.

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CMSWire
7/13/2018

Sales representatives often undermine their own causes by having discussions about budgets too quickly, according to Ian Altman. In addition, reps commonly use dishonest approaches with gatekeepers in order to get decision-makers on the phone, a technique which can backfire.

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Forbes
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Ian Altman
7/13/2018

It's imperative that sales leaders teach their representatives not to believe the lowest price always wins, because price concerns can be overcome by focusing on the problems the company's products solve. Don't buy into the myth that focusing on product features will help drive sales, because every presentation and interaction should be geared toward specific customer needs, writes Ian Altman.

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Inc.
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Ian Altman
7/13/2018

The Labor Department reported a 0.1% increase in the consumer price index in June, along with a 2.9% annualized increase that is the highest registered in more than six years. With the news, benchmark 10-year Treasury note yields increased to 2.856%, while 30-year bond yields reached 2.958%.

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CNBC
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Labor Department
7/13/2018

Although the US economy is in a "good place," trade disputes could ultimately hurt growth, according to Federal Reserve Chairman Jerome Powell. In addition, Powell said he isn't sure why wages aren't rising faster in the wake of widespread worker shortages.

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Jerome Powell, Federal Reserve
7/13/2018

United Airlines has updated its website with a cleaner look that will make it easier for customers to navigate. The carrier's dedicated mobile website has also been expanded to include MileagePlus account information, service alerts and Japanese translations.

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United Airlines, MileagePlus
7/13/2018

Machine learning and artificial intelligence can help improve sales performance by freeing up representatives to do important sales tasks, writes Heather Wilde. In addition, AI tools can provide useful data that can help sales reps close more deals.

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Inc. online
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AI
7/13/2018

Making tough decisions can put a significant burden on your time if you put them off. Elizabeth Grace Saunders explains how to speed things up while still making good decisions by relying on your values and asking for input from others.

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Fast Company online
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Elizabeth Grace Saunders