As proof that it's not kidding about wooing a younger clientele, The Colony hotel in Palm Beach, Fla., has employed a "manager of fun" since November. A complimentary bicycle fleet and a pink buggy to ferry families to the beach are among touches Rickey Kalinowski has added, along with his own jolly persona.
Companies that rely too much on singular executives rather than collective leadership struggle to retain leaders and respond to competitive changes, according to a report by EY, DDI and The Conference Board that surveyed more than 25,000 people. Consider using team-based bonuses, hire and promote people known to collaborate and be able to explain the organization's purpose, write Richard Wellins and Evan Sinar of DDI.
A decade after the Great Recession, hoteliers see an industry that has moved beyond recovery to growth mode. "Customers have more and more choice in their buying decisions, and providing a frictionless, personalized booking experience with seamless technology has been key to driving loyalty," said Patrick Fitzgibbon, a development executive with Hilton.
Valley Forge Casino Resort in King of Prussia became the first Pennsylvania property of Las Vegas-based Boyd Gaming Corp. this week as a $280.5 million cash purchase was finalized. The acquisition from Valley Forge Convention Center Partners LP expanded Boyd's casino property portfolio to 25 in eight states.
Holiday Inn's chain of Burger Theory restaurants celebrated National Cheeseburger Day on Tuesday by giving away 10,000 of their Classic cheeseburgers and launching a new burger called the Cheese Louise, to be sold through Nov. 11. The 25 Burger Theory locations in the US, plus one in Canada, feature craft beers, free dining for kids and individualized operations.
Mandarin Oriental, Phuket, in Thailand will include a full-service spa when the hotel opens in 2022. The property also will include two outdoor pools and a fitness center.
Spa Le La in Los Angeles caters to busy parents, offering child care during customers' visits. Options for guests include a 25-minute nap.
Outsourcing front-line staff functions within a hotel may prove shortsighted. "Whether your property is thinking of contracting out its valets, bellhops, restaurant servers, banqueting staff or housekeepers, what we stand to lose may be far greater than any apparent cost savings or reductions in employee benefit packages," writes Larry Mogelonsky.
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